/* Kopare support chat: shared styles for /support and /support/inbox */
:root{
  --cream:#F7F3EC; --navy:#22424F; --navy-alt:#2C5364; --navy-deep:#16323D;
  --coral:#F07E6A; --coral-deep:#C15D48; --body:#4C5F6B; --caption:#6B7B85;
  --card:#FFFFFF; --tile:#EEF3F2; --hair:rgba(34,66,79,.10); --green:#2F8F6B; --red:#B4412F;
}
*{box-sizing:border-box;margin:0;padding:0}
[hidden]{display:none!important}
html,body{height:100%}
body{background:var(--cream);color:#1F3540;font-family:Figtree,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;-webkit-font-smoothing:antialiased}
a{color:var(--navy-alt)}
a:hover{color:var(--coral-deep)}
button{font-family:inherit}
:focus-visible{outline:2px solid var(--coral);outline-offset:2px}
h1,h2,.serif{font-family:Newsreader,Georgia,serif;font-weight:600;color:var(--navy)}
svg.i{width:16px;height:16px;stroke:currentColor;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;flex:none}

.brand{display:flex;align-items:center;gap:8px;font:700 17px Figtree,sans-serif;color:var(--navy);text-decoration:none}
.brand img{width:26px;height:26px;border-radius:8px;display:block;object-fit:cover}
.dot{width:8px;height:8px;border-radius:50%;background:var(--green);box-shadow:0 0 0 3px rgba(47,143,107,.18);flex:none}
.dot.off{background:#B7C0C5;box-shadow:none}

.msg{max-width:82%;padding:9px 12px;border-radius:18px;font-size:15px;line-height:1.4;white-space:pre-wrap;overflow-wrap:anywhere}
.me{align-self:flex-end;background:var(--navy);color:#fff;border-bottom-right-radius:6px}
.them{align-self:flex-start;background:var(--card);border:1px solid var(--hair);border-bottom-left-radius:6px}
.msg.pending{opacity:.65}
.who{font-size:11.5px;color:var(--caption);margin:2px 4px}
.who.r{align-self:flex-end}
.sys{align-self:center;font-size:12.5px;color:var(--caption);text-align:center;padding:4px 16px;line-height:1.4}
.sys.err{color:var(--red)}

.btn{border:0;border-radius:10px;padding:9px 13px;font:600 13.5px Figtree,sans-serif;cursor:pointer;min-height:36px}
.btn.pri{background:var(--coral);color:#fff}
.btn.pri:hover{background:var(--coral-deep)}
.btn.sec{background:var(--tile);color:var(--navy)}
.btn.sec:hover{background:#E1EAE8}
.btn:disabled{opacity:.55;cursor:default}

.field{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--hair);border-radius:22px;padding:6px 6px 6px 14px}
.field:focus-within{border-color:var(--navy-alt)}
.field textarea,.field input{flex:1;min-width:0;border:0;outline:0;font:16px Figtree,sans-serif;background:transparent;color:#1F3540;resize:none;max-height:120px;line-height:1.35;padding:6px 0}
.send{width:36px;height:36px;border-radius:50%;background:var(--coral);color:#fff;display:grid;place-items:center;border:0;cursor:pointer;flex:none}
.send:disabled{opacity:.5;cursor:default}
.send svg{width:17px;height:17px}

/* ---------- Visitor ---------- */
.v-shell{height:100dvh;display:flex;flex-direction:column;max-width:640px;margin:0 auto;background:var(--cream)}
.v-head{padding:calc(14px + env(safe-area-inset-top)) 18px 12px;border-bottom:1px solid var(--hair);background:rgba(247,243,236,.95)}
.status{display:flex;align-items:center;gap:8px;margin-top:8px;font-size:13px;color:var(--body);min-height:18px}
.v-body{flex:1;overflow-y:auto;padding:16px 14px 12px;display:flex;flex-direction:column;gap:10px;-webkit-overflow-scrolling:touch}
.hello h2{font-size:26px;line-height:1.15}
.hello p{color:var(--body);font-size:15px;margin-top:6px;line-height:1.45}
.chips{display:flex;flex-direction:column;gap:8px;margin-top:4px}
.chip{display:flex;align-items:center;gap:10px;text-align:left;background:var(--card);border:1px solid var(--hair);border-radius:14px;padding:12px;font:500 15px Figtree,sans-serif;color:var(--navy);cursor:pointer;width:100%;min-height:46px}
.chip:hover{border-color:rgba(34,66,79,.28)}
.chip svg{color:var(--coral-deep)}
.chip .chev{margin-left:auto;color:var(--caption)}
.answer{align-self:stretch;background:var(--card);border:1px solid var(--hair);border-radius:16px;padding:13px}
.answer .t{font:600 15px Figtree,sans-serif;color:var(--navy);display:flex;gap:8px;align-items:flex-start;line-height:1.3}
.answer .t svg{margin-top:2px;color:var(--green)}
.answer p,.answer ol,.answer ul{margin:8px 0 0;font-size:14.5px;color:var(--body);line-height:1.5}
.answer ol,.answer ul{margin-left:20px}
.answer li+li{margin-top:3px}
.answer .row{display:flex;gap:8px;margin-top:12px;flex-wrap:wrap}
.notice{align-self:stretch;border-radius:12px;padding:10px 12px;font-size:13.5px;line-height:1.45;background:#FFF6E6;border:1px solid #F3DDB0;color:#6B4A00}
.notice.err{background:#FDECE8;border-color:#F4C7BE;color:#8A2E1F}
.notice .btn{margin-top:8px}
.code-card{align-self:stretch;background:var(--tile);border-radius:14px;padding:12px;font-size:13.5px;color:var(--body);line-height:1.45}
.code-card b{color:var(--navy)}
.code-card form{display:flex;gap:8px;margin-top:8px}
.code-card input{flex:1;min-width:0;border:1px solid var(--hair);border-radius:10px;padding:9px 10px;font:600 16px ui-monospace,Menlo,monospace;letter-spacing:.12em;text-transform:uppercase;background:#fff;color:var(--navy)}
.code-msg{margin-top:6px;font-size:13px}
.code-msg.err{color:var(--red)}
.code-msg.ok{color:var(--green);font-weight:600}
.composer{border-top:1px solid var(--hair);padding:10px 12px calc(10px + env(safe-area-inset-bottom));background:var(--cream)}
.fine{font-size:11.5px;color:var(--caption);text-align:center;margin-top:8px}
.fine a{color:var(--navy-alt)}
@media (min-width:700px){
  body.v-page{background:#E9E4DA;padding:24px}
  body.v-page .v-shell{height:min(820px,calc(100dvh - 48px));border-radius:22px;overflow:hidden;box-shadow:0 20px 50px rgba(22,50,61,.14)}
}

/* ---------- Inbox ---------- */
.gate{min-height:100dvh;display:grid;place-items:center;padding:24px}
.gate-card{background:var(--card);border-radius:18px;padding:28px 24px;max-width:380px;width:100%;text-align:center;box-shadow:0 20px 50px rgba(22,50,61,.12)}
.gate-card h1{font-size:26px;margin:14px 0 6px}
.gate-card p{color:var(--body);font-size:14.5px;line-height:1.5;margin-bottom:16px}
.gate-card .brand{justify-content:center}
.gate-card .btn{width:100%;padding:12px;font-size:15px}
.gate-card .err{color:var(--red);font-size:13.5px;margin-top:12px}
.admin{height:100dvh;display:flex;background:var(--card)}
.list{width:310px;border-right:1px solid var(--hair);display:flex;flex-direction:column;background:#FBF9F5;flex:none;min-height:0}
.list-h{padding:14px 16px;border-bottom:1px solid var(--hair);display:flex;align-items:center;justify-content:space-between;gap:8px}
.list-h b{font:700 16px Figtree,sans-serif;color:var(--navy)}
.toggle{display:flex;align-items:center;gap:7px;font-size:12.5px;color:var(--body);font-weight:600;background:none;border:1px solid var(--hair);border-radius:999px;padding:5px 10px;cursor:pointer}
.toggle[aria-pressed=true]{color:var(--green)}
.filters{display:flex;gap:6px;padding:10px 12px;flex-wrap:wrap}
.filters button{font:600 12.5px Figtree,sans-serif;padding:6px 11px;border-radius:999px;background:var(--tile);color:var(--navy);border:0;cursor:pointer}
.filters button[aria-pressed=true]{background:var(--navy);color:#fff}
.convs{overflow-y:auto;flex:1}
.conv{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid var(--hair);padding:12px 14px;cursor:pointer}
.conv.sel{background:#fff;box-shadow:inset 3px 0 0 var(--coral)}
.conv .top{display:flex;justify-content:space-between;gap:8px;font-size:14px;font-weight:600;color:var(--navy)}
.conv .top span{font-weight:500;font-size:12px;color:var(--caption);flex:none}
.conv p{font-size:13px;color:var(--body);margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tag{display:inline-block;font-size:11px;font-weight:700;padding:2px 7px;border-radius:6px;margin-top:6px;margin-right:4px}
.tag.new{background:#FDE5E0;color:var(--coral-deep)}
.tag.wait{background:#FFF1D6;color:#8A5A00}
.tag.done{background:var(--tile);color:var(--caption)}
.tag.blk{background:#F4D3CC;color:var(--red)}
.empty{padding:28px 18px;text-align:center;color:var(--caption);font-size:14px;line-height:1.5}
.thread{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0}
.thread-h{padding:12px 18px;border-bottom:1px solid var(--hair);display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.thread-h b{font-size:15px;color:var(--navy)}
.thread-h small{font-size:12.5px;color:var(--caption)}
.thread-h .actions{margin-left:auto;display:flex;gap:8px}
.back{display:none;background:none;border:0;color:var(--navy);cursor:pointer;padding:4px}
.t-body{flex:1;display:flex;min-height:0}
.t-msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px;background:var(--cream)}
.t-msgs .me{background:var(--coral)}
.acct{width:260px;border-left:1px solid var(--hair);padding:14px;font-size:13px;color:var(--body);overflow-y:auto;flex:none}
.acct h3{font:700 12px Figtree,sans-serif;letter-spacing:.06em;text-transform:uppercase;color:var(--caption);margin:4px 0 8px}
.kv{display:flex;justify-content:space-between;gap:8px;padding:6px 0;border-bottom:1px solid var(--hair)}
.kv span:last-child{color:var(--navy);font-weight:600;text-align:right}
.flag{margin-top:12px;background:#FFF6E6;border:1px solid #F3DDB0;border-radius:10px;padding:10px;color:#6B4A00;line-height:1.45}
.flag b{display:block;margin-bottom:2px}
.fb{margin-top:6px;line-height:1.4}
.reply{border-top:1px solid var(--hair);padding:10px 14px 14px;background:var(--card)}
.canned{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:8px}
.canned button{font:600 12.5px Figtree,sans-serif;background:var(--tile);color:var(--navy);padding:6px 10px;border-radius:8px;border:0;cursor:pointer}
.canned button:hover{background:#E1EAE8}
.placeholder{flex:1;display:grid;place-items:center;color:var(--caption);font-size:14px;padding:24px;text-align:center}
@media (max-width:900px){.acct{display:none}}
.acct-m,#flagM{display:none}
@media (max-width:900px){
  .acct-m{display:block;border-bottom:1px solid var(--hair);background:var(--card);font-size:13px;color:var(--body)}
  .acct-m summary{list-style:none;cursor:pointer;padding:10px 16px;display:flex;align-items:center;gap:8px;font-weight:600;color:var(--navy);min-height:44px}
  .acct-m summary::-webkit-details-marker{display:none}
  .acct-m summary::after{content:"";margin-left:auto;width:8px;height:8px;border-right:2px solid var(--caption);border-bottom:2px solid var(--caption);transform:rotate(45deg);transition:transform .15s}
  .acct-m[open] summary::after{transform:rotate(-135deg)}
  .acct-m-body{padding:0 16px 12px;max-height:45vh;overflow-y:auto}
  #flagM{display:block}
  #flagM .flag{margin:8px 16px;font-size:13px}
}
@media (max-width:760px){
  .list{width:100%;border-right:0}
  .thread{display:none;width:100%}
  .admin.show-thread .list{display:none}
  .admin.show-thread .thread{display:flex}
  .back{display:block}
}
/* v4: photos in the support chat */
.photo-note{display:block;font-style:italic;color:var(--caption);font-size:13.5px}
.msg .photo-note + div{margin-top:4px}
.origin{align-self:flex-start;font-size:11.5px;font-weight:600;background:var(--tile);color:var(--caption);border-radius:6px;padding:2px 8px}
.tag.topic{background:var(--tile);color:var(--caption)}
.msg.photo{padding:0;overflow:hidden;width:min(62%,320px);flex-shrink:0}
.msg.photo .ph{display:block;width:100%;background:var(--tile);cursor:zoom-in;border:0;padding:0}
.msg.photo img{display:block;width:100%;height:100%;object-fit:cover}
.msg.photo .cap{padding:8px 12px}
.msg.photo .ph-err{display:grid;place-items:center;height:100%;font-size:12.5px;color:var(--caption);cursor:default}
.msg.expired{flex-shrink:0;background:transparent;border:1.5px dashed var(--hair);color:var(--caption);text-align:center;font-size:13px;display:grid;place-content:center;gap:2px}
.msg.expired b{color:var(--body);font-size:13.5px}
.attach-prev{display:flex;gap:10px;align-items:center;background:var(--tile);border-radius:10px;padding:8px;margin-bottom:8px}
.attach-prev img{width:44px;height:58px;object-fit:cover;border-radius:6px}
.attach-prev span{font-size:12.5px;color:var(--caption);flex:1}
.attach-btn{flex:none;width:40px;height:40px;border-radius:50%;border:1px solid var(--hair);background:var(--card);color:var(--navy);cursor:pointer;display:grid;place-items:center}
.attach-btn[hidden]{display:none}
.attach-btn:disabled{opacity:.45;cursor:default}
.lightbox{position:fixed;inset:0;background:rgba(0,0,0,.88);display:grid;place-items:center;z-index:50;padding:24px;cursor:zoom-out}
.lightbox img{max-width:100%;max-height:100%;border-radius:6px}
.setup-note{margin-top:6px;line-height:1.4;background:var(--tile);border-radius:8px;padding:8px}
.setup-note small{display:block;color:var(--caption);margin-top:4px}